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What travel documents do I need to board the ship?

The Western Hemisphere Travel Initiative allows U.S. citizens sailing on cruises that begin and end in the same U.S. port to travel with one of the following documents:

• Valid U.S. Passport valid 6 months beyond Jam Cruise 23 dates
• Passport Card
• Original copy of a state issued Birth Certificate. If your Birth Certificate has footprints on it, it will not be accepted (these are hospital issued certificates) and government photo I.D.
• If you are a recent U.S. citizen and have not yet received your U.S. Passport, you will need to bring your original Certificate of Naturalization.
• Original Green Card (no copies)
• If you are traveling on a Student Visa, you should not book Jam Cruise at the end of your Visa. If you are at the end of your Visa, you must provide written proof of employment or risk being left on shore!
• * If you are not a U.S. Citizen, call U.S. Immigrations at 1-800-375-5283 for guidelines on acquiring the proper identification for your nationality.

Please note that the name on your ticket must match the name on your identification. If you are recently married or have undergone a name change, be sure to bring along supporting documentation. Contact the Travel Team to update the name on your reservation.

Failure to possess the required travel documents may prevent you from being able to travel; in such event, no refunds shall be provided to you.

If you have questions regarding your travel documents, you should contact Customs and Border Protection.

Pro Tip: Take a photo of your state issued Birth Certificate on your phone before you leave. It must be clearly legible & you must be able to see the borders so it looks like a copy when printed. This way if anything happens to your Passport, you will have a copy of your Birth Certificate.

When and where do we get on the ship?

• Jam Cruise 23 departs from PortMiami located in Miami, FL.
• More information confirming the terminal will come with the Welcome Letter closer to sailing.
• Check-in will begin at 12:00 PM ET on February 4, 2027.
• Check-in will close at 5:00 PM ET.
• Please plan to be on the ship no later than 5pm on February 4.

Members of my party are arriving later than me, can we board at different times?

• Absolutely! Everyone checks in individually, so you can check in and board at separate times.

When and where do we get off the ship?

• Jam Cruise 23 returns to PortMiami on February 10, 2027.
• Disembarkation is scheduled to begin at 7:00 AM on the day we arrive.
• If you are flying out of Miami, MSC recommends choosing one that departs after 12:30 PM.
• If flying from Fort Lauderdale, MSC recommends flights that take off after 1:30 PM.
• Book at your own discretion – Jam Cruise and MSC Cruise Line are not responsible for any missed flights.

What should I pack?

Passport • Sunglasses • Hat • Sunscreen & Aloe • Bug Spray • Reusable Bottle/Cup/Straw • Rain Gear • Warm Clothes • Swimsuit • Pool Float • Ear Plugs • Sea-Bands or Dramamine • Costumes for Theme Nights •  Your Cloud 9 Passport!

Do Not Pack These…

• Illegal substances, weapons, drones, and pets.
• The use of illegal drugs is strictly prohibited and all laws pertaining to drug use must be respected.

Can I bring my camera?

• You may bring any kind of camera on Jam Cruise to shoot your vacation.
• Filming Jam Cruise sets and any kind of photography during the shows is prohibited.
• Drones are banned from the event.

Can I bring my tape recorder?

• While taping aboard Jam Cruise is generally permitted, some artists may not want their sets recorded. If this is the case, the Safety Team may request that taping equipment be removed from a venue. Please respect the wishes of the artists.
• Taping gear should not be left unattended. Any gear that is left alone for more than 15 minutes will be considered lost and found and be turned into the MSC front desk.
• Taping gear including microphones cannot be attached to railings, fixtures or any part of the ship.
• Jam Cruise has the right to remove taping gear that is deemed a nuisance at anytime. If you are unsure, clear it with the Safety Team or Jam Cruise Guest Relations before you set up.
• Taping on Jam Cruise 23 is authorized for non-commercial purposes only. Unauthorized sale, duplication, and/or distribution is strictly forbidden. All Jam Cruise 23 performances and recordings are the exclusive properly of Cloud 9 Holdco, LLC. We reserve the right to withdraw our sanction of recording, tape trading, and/or non commercial digital file transfer on a case-specific basis or in general, as we deem necessary.

Do I need an electrical converter?

• All cabins have a few standard 120V outlets as used the United States. For more flexibility, be sure to bring a European converter.

Do I need to bring cash?

• Purchases aboard will be made with your cruise card. If you would like to have cash for our port stops, packing a few dollars will save you time searching for an ATM. Additionally, MSC Guest Services can disperse cash to you via charging the card on account for a fee.

Are there any additional fees?

• There is a $350 fee applied per person which includes all taxes, fees and gratuities. A portion of this fee will support Positive Legacy and the Conscious Cruiser program.
• If you are utilizing the payment plan, there is one-time $25 fee.
• All taxes and fees are included at the time of booking, with exception of the potential fuel surcharge.

Potential Fuel Surcharge

• MSC reserves the right to charge a fuel supplement charge in the instance that MSC implements such a charge fleet-wide for all cruises (not just specific to Jam Cruise)
• The charge will not exceed US $50.00 per person, per day