Travel FAQ's
When should I schedule my flights?
If scheduling flights from Fort Lauderdale for the day the ship returns, MSC recommends booking a flight that departs after 12:30pm to allow enough time to get off the ship, and pass through customs. If flying from Miami please schedule flights after 1:30 PM. This is MSC's recommendation and they will not be held responsible for anyone who misses a flight - book flights at your own risk.
Are there any discounted deals on hotels?
Yes, we have two Official Hotels with special discounts for Jam Cruise 10 passengers, The Harbor Beach Marriott and the Courtyard Ft. Lauderdale Beach Marriott. Click Here for all the details and booking codes.
What should I pack?
Weather in the Caribbean this time of year is generally warm. But since some of the shows will be taking place outdoors in the middle of the ocean, there is the chance of it being cool. We suggest bringing some warm clothing just to be on the safe side. Other than that, anticipate wearing t-shirts and shorts pretty much the entire time. Bring your cameras and chargers to capture the entire event, ear plugs, sunscreen, bathing suit, comfortable footwear, costumes for theme nights, door decorations and rain gear (just incase).
What should I NOT pack?
No illegal substances or paraphernalia, alcohol, non-alcoholic beverages, food, weapons, or pets. The use of illegal drugs is strictly prohibited on Jam Cruise 10, and all local, federal and state laws pertaining to drug use and/or possession must be respected.
Can we bring our own alcohol on the ship?
No. MSC Cruise Lines does not permit any food or beverage to be brought onboard. Alcoholic beverages will not be sold or served to anyone under the age of 21. We reserve the right to refuse the sale of alcoholic beverages to anyone. Alcoholic beverages purchased in the ship's gift shops or in ports of call will be retained by MSC Cruise Lines until the end of the voyage.
When and where do we board?
Boarding is from 1:00 - 5:00pm on the day of departure. Click for information and a map of the Port Everglades Cruise Terminal.
What documents do I need?
As you will be traveling outside of the country and visiting foreign countries, we advise that all passengers carry a valid Passport when attending Jam Cruise. Passengers without passports can use an original (no photocopies - must have a raised seal) birth certificate and photo ID to board the ship (and you will be allowed to leave the ship to visit the ports of call). Be advised, passengers MUST have a valid passport to embark or disembark early. All foreign travelers should check with their local authorities to confirm that you have the appropriate travel documents required. Click here for a complete explanation of the travel documentation required to attend Jam
Cruise 10.
How many pieces of luggage can I bring?
There is no limit to how many bags you would like to bring onboard, however be mindful that storage space in cabins is limited. Both carry on and checked bags will go through security. Make sure your luggage is tagged with the MSC luggage tags you will receive at the port.
Will there be a pre-party the night before the cruise?
Absolutely! Umphrey's McGee will be performing two pre-cruise shows at Revolution, Ft. Lauderdale
Tickets will be $20 for Jam Cruise passengers and $25 for non-cruisers. For complete information click HERE.
Onboard FAQ's
What time do we leave?
Check-in time on January 9, 2012 will begin promptly at 1:00pm. You MUST be on the ship no later that 5:00pm as we will set sail at 6:00pm. NO EXCEPTIONS!!
What time do we return?
On January 14, 2012, disembarkation will begin at approximately 8:00 am.
What is included with my fare?
All Jam Cruise 10
concerts, your cabin
accommodations on-board the ship, all meals in the main
dining room(s) and cafeteria, and casual dining throughout the day, non-carbonated beverages
(coffee, tea, juices, etc), and use of the ship’s pools,
health and fitness center.
What is NOT included with my fare?
Transportation to/from
ship, shore excursions, sightseeing
or meals ashore, meals in specialty and à
la carte restaurants, wine, beer, liquors,
cocktails, sodas, bottled/mineral water, laundry, medical
expenses, spa, beauty salon, casino gaming, onboard shopping and all other items of a
personal nature.
What will I need money for once onboard?
While on board, all alcoholic and soft drinks (not including tea, coffee & juices) will be charged to your sign and sail card, which you will establish credit for upon check-in. (MSC accepts Visa, MasterCard and American Express). You must either put down a credit card or you may open a sign and sail card with a $200 cash deposit. All official Jam Cruise 10 merchandise and band merchandise can be paid by cash or credit card.
Are there ATM's onboard?
No there are no ATM's onboard the Poesia. Plan ahead if you are planning to gamble in the casino, or pay with cash at the merchandise store or at the port stops. You will be able to get cash advances from the Pursers office once onboard.
Is there internet access on the ship?
For those of you who can't leave the "real" world behind there is an Internet Café that is open 24 hours. Rates will be available onboard. Wireless access will also be available in limited areas.
How many shows will each band be playing?
Most bands on board will be performing two scheduled shows (and who knows what other jam sessions might arise in the Jam Room!).
When is the music, at night time or during the day?
Music will kick off with a sail away party on the first day of the cruise, continuing nearly til dawn. Once we are at sea, music begins daily around 11:00 am on the pool deck and essentially goes around the clock.
When will the music schedule be available?
The schedule for Jam Cruise 10 will be posted before we sail. Music will take place at multiple venues on board the ship. We want to make sure that you'll be able to see each and every band on board perform an entire show. No two bands will both perform at the same time twice.
What sort of activities will be planned on the ship besides music?
We are working with the artists to have them each be a part of something special on board. Since this is one of the most intimate festivals to ever take place, we feel it's important for those taking part to experience things they wouldn't otherwise be a part of, like music workshops, autograph signing sessions, fan friendly events and many other forms of non-music entertainment. Positive Legacy, Cloud 9's non-profit arm will be organizing a service project in port for Artists and Fans to participate in to benefit the communities we visit. Stay tuned!
What can we do when we get off the ship?
MSC offers many land excursions (w/ additional charges) while in port. Go parasailing, scuba diving, snorkeling, and more. Packages will be announced and will be available for purchase onboard.
How many meals do we get a day?
Breakfast, Lunch and Dinner, pizza bar and a midnight buffet are all included - food is available nearly around the clock.
When do I eat dinner?
There will be open dining on board in the main dining rooms from 6:00-9:30pm and a full buffet upstairs on the pool deck. There are a two restaurants on board for an up-charge: Kaito Sushi Bar and Obelisco Fine Dining Restaurant.
Will Vegetarian meals be served?
Yes. The MSC Poesia has a wide variety of food available to passengers with various dietary needs. Vegetarian meals will be an option at each meal throughout the cruise. If you have specific dietary needs (Kosher, Gluten-Free, etc.) please note this in your reservation.
Is there any dress code on the ship?
No. Think resort casual for the entire time, however stay tuned to Activities Announcements for special dress up theme nights.
Can I bring my kids?
Certainly! The child rates are: 1 mo-2 Years: $299 extra assuming the child will sleep in the bed w/ parents or use a crib. 2-10 Years: You must reserve a cabin including the child in the occupancy load. The child will receive 25% off the per person rate (not including the $205/person gratuity, port charges, greening surcharge, and fees). 11 Years and up: Full Price.
Is there a spa?
Yes, there is a full service spa & salon onboard - massage appointments fill up fast, book them early!
What fitness activities are available?
A fitness center and workout room with modern equipment is available. Our ship also offers a jogging track, table tennis, swimming pools and fitness classes. Yoga will also be offered.
Is there a casino?
The Poesia has a casino on board offering slot machines, craps, blackjack and roulette, Caribbean poker and bingo. The casino opens only while at sea and is closed while in port. Some ports of call do offer casinos.
Are there laundry services on board?
Yes, complete laundry services are available for an extra charge.
Can I watch television or movies?
Yes - all staterooms are furnished with televisions. Check out our very own Jam Cruise TV or catch a movie while you are in your cabin.
Are hair dryers provided?
Yes - Suites contain a hand held dryer; all other cabins have hair dryers in the desk drawer.
Policies and Procedures
Zero Tolerance Policy:
In accordance with local, state and federal laws, Cloud 9 Adventures, LLC has a strict zero tolerance policy regarding the use, possession, purchase or distribution of illegal controlled substances. Any violation of the law will result in immediate arrest and/or disembarkation from the vessel as well as the individuals being turned over to the local law enforcement officials for appropriate legal action. In such cases Cloud 9 Adventures, LLC and MSC shall not be liable for any refund or other compensation or damages.
Can we sell/vend on board?
Due to prior agreements, NO VENDING OF ANY KIND IS ALLOWED during Jam Cruise 10. As a result, any and all vending on the ship is prohibited. Please do not make t-shirts, hats, posters, jewelry or anything else to sell while enjoying Jam Cruise 10. Anyone found in violation of this policy will have their unauthorized merchandise confiscated. This policy will be strictly enforced.
What is Jam Cruise's policy on recording and video equipment?
Video recording of live musical performances is strictly prohibited on Jam Cruise.
A special section will be located behind the mix position in each venue when possible for audio recording. Space in the audio recording section is on a first-come, first-served basis. You are allowed to clamp onto existing stands.
DUE TO SAFETY CONCERNS ***MIC POLES ARE NOT PERMITTED ON THE POOL DECK*** SPECIAL ARRANGEMENTS WILL BE MADE ON DECK FOR TAPING.
Please stay out of the way of the working crew/soundman and do not set up equipment in a way that would impair them to do their job properly. SBD's are not available due to professional recording companies working for the Jam Cruise. Wireless receivers are strictly prohibited. Audio recording captured on Jam Cruise is authorized for non-commercial purposes only. No Professional Photography Equipment may be used (small hand held cameras without additional lenses are fine). Unauthorized sale, duplication and/or distribution of any audio or video footage captured on Jam Cruise is strictly forbidden. All Jam Cruise performances and recordings are the exclusive property of Cloud 9 Adventures, LLC. We reserve the right to withdraw our sanction of recording, tape trading, and/or non-commercial digital audio file transfers on a case specific basis or in general, as we deem necessary.
Booking FAQs
Now that I've pre-booked, what do I do?
If you have already pre-booked your cabin, please wait for an Email from us with further instructions about how and when to place your reservation. You should receive an Email by May 4th, 2011. If you do not receive your Pre-book token, please Email jctravel (at) jamcruise.com.
When does Jam Cruise go on sale?
Jam Cruise will go on sale to the general public at 12:00 Noon EST on May 24, 2011 if any inventory remains after the pre-booking period.
Where can I place my reservation?
You can place your reservation online at www.jamcruise.com starting at 12:00 Noon EST May 24, 2011 If you prefer to place your reservation over the phone, please call the Cloud 9 Adventure's Travel Department at 561-368-8922
What information will I need to place my reservation?
Before placing your reservation, make sure you have all of the following info for all of your guests: full LEGAL name (no nicknames).
Date of Birth, Address, Citizenship, Phone Number and? E-mail Address. You will be asked to provide an emergency contact person (1 per cabin). Each guest will also be asked which artist brought them to the event. You will be given a choice of all individual artists or "the event itself." Please have an answer prepared for all of your guests. If you are unsure of who your guests will be at the time of booking, you can create a placeholder on the reservation site and fill in their information at a later time. Complimentary name and placeholder changes will be accepted until September 15, 2011. Name changes are subject to increased fees closer to the event. All name additions and changes made after September 15, 2011 will be subject to the name change fee of $75 per person. Beginning November 15, 2011, all name changes will be $125 per person. NO NAME CHANGES CAN BE MADE AFTER DECEMBER 14 2011. If you are paying with multiple credit cards, you will need all of the credit card numbers (with expiration date and card verification number) as well as the billing addresses for each card.
What if I am traveling alone?
Take part in our Cruisin' Solo program! You can confirm your spot and only commit to a single space in a cabin. In the Cruisin' Solo Program you will be randomly matched up with other cruisers based strictly on gender. Cruisn' Solo spaces may not be purchased online! You must contact us to confirm a spot. You will only be responsible for the per person rate for the cabin (plus the fees). Email jctravel (at) jamcruise.com with the subject line, Cruisin' Solo or call us at 561-368-8922 to confirm today! If you'd like to travel solo without someone else in your cabin, you're certainly welcome to do so. MSC does not offer single occupancy cabins, so you would need to purchase a double occupancy cabin. You are still responsible for the entire cost of the double occupancy cabin-including all fees.
What type of payments are accepted?
Cloud 9 Adventures accepts major credit: Visa, Mastercard, Discover, and American Express. Checks and money orders are also acceptable forms of payment; please make them out to Cloud 9 Adventures and send them to 405 SE Mizner Blvd Ste 68, Boca Raton, FL 33432
What is a token?
A "token" is simply the unique code that you will use to access the booking pages. The token will go live at a specific time based on the priority of your pre-book that will allow you to access the booking pages and choose any of the available inventory. If you have pre-booked multiple times, you will receive one token for each pre-book, as each cabin must be booked separately. Only one cabin can be booked per token and tokens are non-transferable. Any reservation placed where the "Lead Passenger" (the person that placed the reservation) is not the token holder will be cancelled.
What if I didn't pre book? When can I place my reservation?
If you did not pre-book your cabin, you will need to wait to place your reservation when the event goes on sale to the public on May 24, 2011.
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