Reservation Cancellations

If You Cancel

Between now through June 30th, 2015 you will receive a refund of your deposit minus a $75 per person cancellation administrative fee

Between July 1st, 2015 through August 13th, 2015 you will receive a 75% refund less a $75 per person cancellation administrative fee

Between August 14th, 2015 through September 28th, 2015 you will receive a 50% refund less a $75 per person cancellation administrative fee

Beginning September 29th, 2015 Jam Cruise becomes Non-Refundable.

Prebook Cancellations (Un-Redeemed Prebook tokens ONLY)

Now through May 30th, 2015 you will receive a refund of your Prebook deposit minus a $50 administrative fee. 

Starting May 31st, 2015 the standard cancellation terms above will apply.


How Do I Cancel My Reservation?

All cancellations must be submitted in writing by completing a cancellation form. The date that the written notice of cancellation is received will determine the applicable cancellation fees. NO EXCEPTIONS WILL BE MADE.

Cancellations are only accepted from the Lead Guest with the understanding that the entire reservation will be cancelled. We do not accept individual guest cancellations.  

Every cancellation will be assessed a $75 cancellation administrative fee (per person based on occupancy). If you are canceling a two person cabin there will be a $150 fee, a three person cabin will be $225, and a four person cabin will be $300. Additional penalties will apply according to the schedule listed below.

If you wish to cancel your reservation, please complete the Cancellation Form below.

Because of the unique nature of our events, Jam Cruise, LLC has a very strict cancellation policy. Jam Cruise, LLC HIGHLY recommends that all guests purchase travel insurance. Learn more about travel insurance HERE

There will not be any refunds given for unused tickets, cancellations received after September 28th, 2015, for those who do not show up on time for the event, or for any other similar or dissimilar reasons after the start of Jam Cruise 14.