Reservation Cancellations

Unused Pre-book Token Cancellations

Fill out the cancellation form below by June 4th to receive a refund of your Pre-book deposit minus a $50 administrative fee.

Starting June 5th, unused Pre-book Tokens become non-refundable.

** Please note - upon booking a cabin, your Pre-book Token becomes a non-refundable deposit. 

Cabin Cancellations

All deposits for Jam Cruise cabins are non-refundable. Because of the unique nature of the Event, Jam Cruise 17, LLC has a very strict cancellation policy. The Event HIGHLY recommends that all guests purchase travel insurance.

If you cancel between May 10th - June 21st you will receive a 50% refund of any monies paid into your reservation beyond your non-refundable deposit and any add-ons purchased.

Beginning June 22nd, Jam Cruise becomes non-refundable.

How To Cancel Your Reservation

All cancellations must be submitted in writing by completing a cancellation form. The date that the written notice of cancellation is received will determine the applicable cancellation fees. NO EXCEPTIONS WILL BE MADE.

Cancellations are only accepted from the Lead Guest with the understanding that the entire reservation will be cancelled. We do not accept individual guest cancellations.

There will not be any refunds given for unused tickets, cancellations received after June 21, 2018, for those who do not show up on time for the event, or for any other similar or dissimilar reasons once Jam Cruise has begun.

If you wish to cancel your reservation, please complete the Cancellation Form below.