FAQ

Booking FAQ

Your Cloud 9 Account is your personal profile. Every guest attending Jam Cruise is required to have an account to sail. It will allow you to access and update your reservation as well as track your valuable trip history. It is also a place where you can provide us with additional information that will help make your travels smoother, such as dietary or medical notes.
A Pre-book "Token" is simply a unique code that you will use to access the booking pages during the cabin selection on May 10th, 11th & 14th, 2018. The Token code will go live at a specific time during these dates and will allow you to choose your cabin. If you purchased more than one Pre-book, you will receive one Token for each. Only one cabin can be booked per Token and Tokens are non-transferable.
The Public On Sale for Jam Cruise will be May 16, 2018. All cabins are sold on a first come, first served basis. We encourage you to be ready to book at the time of the On Sale so you don't miss out!
Jam Cruise does not allow for any room downgrades. However, you can upgrade your room if there is any availability. Contact the Travel Team to do so.
Yes! You can learn more about bringing your kids along HERE. Once you are ready to add your kids, contact the Travel Team and we will get it all taken care of for you.
You can! Check out our Cruisin' Solo program for more information.
Yes, but fees may apply. Click HERE for all information regarding reservation name changes.
Please refer to our cancellation policy HERE. You can also do a name change and transfer your reservation to someone else, but fees may apply. It is always a great idea to purchase travel insurance to protect yourself from the unexpected. Click HERE to receive a quote for your reservation.
The initial deposit must be paid by credit card at the time of booking.
  • Jam Cruise 17 accepts major credit cards including Visa, MasterCard, Discover, and American Express.
  • You can also enroll in our ACH Program and use a bank account to set up automatic payments.
  • Cashier's checks and money orders are acceptable & encouraged forms of making payments. If sending a cashier's check or money order, please make it payable to Jam Cruise 17, LLC and send to:
Cloud 9 Adventures c/o Travel Department
105 East Atlantic Ave. Suite 200
Delray Beach, FL 33444
It's up to you! Jam Cruise offers three payment options: pay in full, automatic billing, and manual payments. During the reservation process you will choose which option works best for you. You can opt in to automatic billing and let us take care of everything or opt out and choose to make payments on your own. See full details about our Payment Plan.
Anyone with a bank account can participate in the ACH automatic billing program. Just fill out the form HERE and we will take care of the rest! 
We will only automatically charge the credit card on file if you opt in to automatic billing. If you select manual payments, it is your responsibility to make the scheduled payments on time. A late payment fee of $35 will be applied to reservations that do not meet the payment due dates.
Travel insurance is there to help you in the case of an emergency. It can alleviate unexpected travel costs due to delays/cancellations, along with medical expenses in the unfortunate scenario of a hospital visit. To view a quote for your specific reservation please click HERE.

Travel FAQ

Since you will be visiting foreign countries, Cloud 9 Travel Team strongly recommends getting a passport to attend Jam Cruise. Passengers without passports can use an original (no photocopies - must have a raised seal) birth certificate and a valid government issued ID to board the ship. If you have questions regarding your travel documents, you should contact Customs and Border Patrol HERE.

All foreign travelers should check with their local authorities to confirm that you have the appropriate travel documents required.

BE SURE YOU DO NOT PACK YOUR TRAVEL DOCUMENTATION, MEDICATION, OR OTHER IMPORTANT ITEMS IN ANY BAG YOU PLAN TO CHECK UPON ARRIVAL AT THE PORT, AS BAGS MAY TAKE UNTIL 10PM TO ARRIVE AT YOUR CABIN. 
No. All passengers are responsible for booking their own airfare.
Check-in on January 15, 2019 will begin at 11am and boarding should begin at approximately 1pm. You should plan to be on board by 3pm. Jam Cruise will set sail at 5:00 PM. NO EXCEPTIONS. We highly recommend Jam Cruisers to fly in the night before, don’t get left on shore!
On January 21, 2019, disembarkation is scheduled to begin at approximately 7:00 AM.
If scheduling flights from Miami for the day the ship returns, Norwegian recommends booking a flight that departs after 12:30 PM to allow enough time to get off the ship and pass through customs. If flying from Fort Lauderdale please schedule flights after 1:30 PM. This is Norwegian's recommendation and they will not be held responsible for anyone who misses a flight. Book at your own risk.
Stay at one of our official Jam Cruise hotels that have been carefully selected for your convenience. Click HERE for more information on our official hotels.
It is up to you to organize your own transportation to and from PortMiami. You can find more details regarding the Port HERE.
The drive is approximately 30 minutes, depending on traffic. Plan accordingly!
There will be a number of wheelchairs available at port, exclusively for embarkation and disembarkation. If you require regular use of a wheelchair, please contact NCL’s supplier Special Needs at Sea.
  • Passport
  • Sunglasses/hat
  • Sunscreen
  • Bugspray
  • Reusable bottle/cup
  • Rain gear
  • Warm clothes
  • Camera
  • Ear plugs
  • Costumes for the Theme Nights
No illegal substances or paraphernalia, alcohol, non-alcoholic beverages, food, weapons or pets. The use of illegal drugs is strictly prohibited on Jam Cruise 17. All local, federal and state laws pertaining to drug use and/or possession must be respected.
No. Norwegian Cruise Lines does not permit any food or beverage to be brought onboard. Any alcohol found will be confiscated or thrown away. Alcoholic beverages will not be sold or served to anyone under the age of 21. We reserve the right to refuse the sale of alcoholic beverages to anyone. Alcoholic beverages purchased in the ship's gift shops or in ports of call will be retained by Norwegian Cruise Line until the end of the voyage.
There is no limit to how many bags you are allowed to bring onboard, however be mindful that storage space in cabins is very limited. Both carry on and checked bags must go through security. Make sure your luggage is tagged with the Norwegian Cruise Line luggage tags you will receive at the port or by printing out from your NCL Account.
 Your NCL Account is what you will use access the online check-in with the cruise, print your eDocs and luggage tags, and where you can check out all the different onboard extras available prior to boarding. You will be receiving more information on how to create an NCL Account and your booking number closer to the event.
You may bring any kind of camera to the event to shoot your vacation; however, filming and photography during the shows is strictly prohibited. Drones are banned from Jam Cruise 17.

Onboard FAQ

Access to all of the music, a SIX night stay in the cabin of your choice, all meals in the main dining rooms, select restaurants, non-carbonated beverages (water, non-speciality coffee, tea, juices, etc.) and use of the ship's pools and fitness center. 
Transportation to/from PortMiami, shore excursions, sightseeing, meals ashore, meals in speciality and à la carte restaurants, wine, beer, liquors, cocktails, sodas, bottled/mineral water, laundry, medical expenses, spa, beauty salon, casino, gaming, onboard shopping and all other items of a personal nature. 

*Purchaser agrees that Norwegian hereby reserves the right to charge Purchaser a fuel supplement charge in the instance that Norwegian implements such supplement charge fleetwide. Norwegian agrees that the fuel supplement charge will not exceed US $11.00 per person, per day, per Itinerary.
Breakfast, lunch, and dinner plus several late night food options are all included. Food is available nearly around the clock.
Yes. The Norwegian Jade has a variety of food available to guests with various dietary needs. There will be vegetarian & gluten-free options available at all meals. If you haven't already, please update "Your Profile" by logging into your Cloud 9 Account and completing the Dietary Request field box.
While onboard, all alcohol and soft drinks (not including tea, coffee & juices) will be charged to your Cruise Card. Upon check-in, you will establish credit for your Cruise Card by either putting down a $300 cash deposit or putting  a Visa, MasterCard, Discover, or American Express on file. All official Jam Cruise 17 merchandise and band merchandise can only be paid with your Cruise Card.
Yes. The ATM is located in the Casino on Deck 6.
For those of you who cannot leave the "real" world behind, the Internet Cafe on Deck 7 is open 24 hours. Wireless access is also available in selected areas throughout the ship. Rates will be available through your NCL account and onboard.
  • Fitness center, table tennis, swimming pools, and yoga will be offered onboard!
  • Full service Spa and Salon*
  • Casino offering slot machines, craps, blackjack, roulette, poker, and bingo*
  • Laundry Services*
  • Internet Cafe*
*Additional charge once onboard. 
The Norwegian Jade offers many land excursions while in port. Go parasailing, scuba diving, snorkeling and more. Packages will be available through your NCL account and onboard.
Yes. All staterooms are furnished with televisions. Check out our very own Jam Cruise TV or catch a movie while you are in your cabin.
Yes. Suites contain a hand held dryer; all other cabins have hair dryers in the desk drawer.
While the ship is at sea, guests can be contacted by telephone via the ship's radio office. Please note that satellite communication is very expensive. To contact the ship, dial the number below and when asked, select "The Jade" You will then be prompted to enter a a credit card number. One the credit card number has been approved, you will be connected to the Norwegian Jade. Your credit card will be charged $7.95 per minute. 

Emergency number to contact the Norwegian Jade (888) 627-4477

Experience FAQ

Music will kick off with a sail away party on the first day of the cruise, continuing nearly until dawn. Once Jam Cruise is at sea, music begins daily around 11:00 AM on the pool deck and essentially goes around the clock.
No, unfortunately door decorations will not be permitted on Jam Cruise 17 - as per request of the cruise line. This policy will be upheld by a mandatory payable fine. Please respect our ship and our home at sea!
 Think Jam Cruise casual  while aboard, however shirts and shoes are required in restaurants.  Jam Cruise will feature three different theme nights, so you'll want to be sure to pack a special costume for each!
Jam Cruise feels it's important for those taking part to experience things they wouldn't otherwise be a part of, like music workshops, autograph signing sessions, fan friendly events and many other forms of non-music entertainment. Positive Legacy, Cloud 9's non-profit arm, will be organizing a service project in part for artistic and fans to participate in to benefit the communities visited.
The complete music schedule will be released closer to the event. Stay tuned for more details! 
Most bands onboard will be performing two scheduled shows, however bands with an (*) will only be performing one show.. and who knows what other jam sessions might arise in the Jam Room!
Positive Legacy coordinates environmental and humanitarian service projects for the communities we visit. Stay tuned for more information regarding this year's programs and initiatives. 

Offset your carbon footprint or make a donation to Positive Legacy through your Cloud 9 Account. You can find more information on how to stay involved HERE.
The official Jam Cruise 17 Merchandise Store will open on the first night of sailing and remain open everyday while supplies last. Items sell out fast - check the schedule for the exact location and hours so you don't miss out!
If you were too busy jamming to your favorite artists and missed the store, you may be in luck. Any remaining merchandise will be made available at the official Jam Cruise Online Store. Check out what is available here!