Booking Overview

Pre-book Cabin Selection

  • Guests who purchased a Pre-book Token will receive an email with booking info on May 3rd.
  • Tokens are non-transferable and can only be redeemed by the Token holder.
  • One Pre-book Token will allow you to book ONE cabin.
  • Pro Tip: Log into your Cloud 9 Account before cabin selection to ensure a seamless process.
  • Pre-book Tokens will remain active until 11:59am ET on May 16th.

Public On Sale

  • If any cabins remain, the Public On Sale will begin at 12pm ET on May 16th.
  • You will NOT need a Token for the Public On Sale.
  • Everyone attending Jam Cruise must have a Cloud 9 Account. Save yourself time and have everyone register prior to booking.
  • Plan ahead! You are booking an entire cabin not one spot, so only one person needs to make the reservation.
  • Pro Tip: Log into your Cloud 9 Account before the On Sale begins to ensure a seamless process.

How To Book

  • Step 1: Select either the “My Account” or "Book Now" button at the top toolbar and log in.
  • Step 2: If booking during Pre-book Cabin Selection, enter your Token to begin. During the On Sale, no Token is needed.
  • Step 3: Choose the number of guests in your reservation, then select the cabin category you would like. Pro Tip: You should have 3-5 cabins (both occupancy & category) in mind before starting the booking process in the event your first or second choice is not available.
  • Step 4: Review the cabin numbers available within that category and choose the one you want to book. You have 10 minutes to complete your reservation once you select a cabin.
  • Step 5: Select any additional items to add to your reservation or click "Continue" to skip this part for now.
  • Step 6: Review your reservation details to ensure everything is correct, then click “Check Out”.
  • Step 7: Input your cabinmate's information or choose “Provide Name Later”. You are responsible for paying the full deposit to reserve the cabin, even if you don't add a guest.
  • Step 8: Choose to either be 100% financially responsible for payments or to split the cost with your cabinmate. Have all credit cards ready, then select a payment plan. Please note, if a guest has financial responsibility, they can’t be removed from the reservation without their permission.
  • Step 9: Your $250 Pre-book Token will transfer when you check out and cover part of the deposit. Provide the billing info and Credit / Debit Card payment details for the remaining deposits, click "Submit", and celebrate!
Your Cloud 9 Account Allows You To:
  • Book a reservation
  • Make payments
  • Add or change your guest
  • Provide any dietary or medical needs
  • Track your trip history
  • Offset your carbon emission
  • Donate to Positive Legacy
  • This is the person that creates the reservation and is the "owner".
  • They are responsible for making sure the reservation is in good financial standing.
  • This is the only person that can make changes to the names on a reservation. It is the Lead's responsibility to make sure that all the guests are properly added.
  • The Lead Passenger is the only person who can cancel a reservation.
  • Changes to the Lead Passenger are subject to a fee according to the Name Change Schedule.
  • Have everyone create a Cloud 9 Account.
  • Add your cabinmate when booking by entering their name and email address.
  • Guests can be added or changed until December 13, 2018. Fees may apply.
  • Guest Additions and Name Changes are only complimentary for a limited time. Fees WILL increase the longer you wait.
  • Single occupancy cabins ARE NOT available, however we do offer a Cruisin' Solo program if you wish to be paired with other solo travelers.

The Cruisin' Solo program allows you to book a single spot in a cabin and have the remaining spots assigned to other solo passengers. Guests with a Pre-book Token should call the Cloud 9 Travel Team to book.

  • Cruisin' Solo is limited to certain cabins categories.
  • You are only responsible for your per person rate of the cabin (plus port fee).
  • Your cabinmates will be random and of the same gender - there are no co-ed cabins allowed.
  • You will get confirmation emails as people are added to your cabin that will have their name and email address so you can reach out before we set sail.
  • Reservations must be made over the phone. Call the Travel Team to book your spot!
This is the place to see all your cabin options so you can select your Jam Cruise 17 home away from home. You can also find out which cabins are available on this page, updated in real time.
Click here for more info...
Jam Cruise offers multiple payment methods so you can find the easiest plan for you! After making your deposit, the remaining balance is split into five equal installments. 
Click here for more info...